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FAQs

1. HOW DO I CONTACT TAYLOR COSMETICS?
For website and order inquiries, please contact our Customer Service Team via email at info@taylorcosmetics.co
2. DO YOU SHIP INTERNATIONALLY?

We currently offer international shipping. By placing your order, you agree to the Terms & Conditions and Privacy Policy, of Taylor Cosmetics LLC.

3. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Most 2nd day and Overnight orders placed by 12PM EST will be processed and shipped the same day, depending on product availability. 

4. HOW DO I TRACK MY ORDER?

It’s simple! Create an account and log in to see the status of your order. You can even see past orders and easily re-order the products you already love.

5. DO YOU TEST ON ANIMALS?

No way, Taylor Cosmetics loves animals! Our products are totally cruelty free.

6. DO YOU USE PARABENS IN YOUR PRODUCTS?

No. Taylor Cosmetics products are paraben free.

7. HOW DO I RETURN SOMETHING?

Please contact us via email at info@taylorcosmetics.co Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address.  If you received the item as a gift or wish to exchange it for another item, directions will be provided. We're sorry; return shipping fees are not refundable. When returning products to Taylor Cosmetics, please secure a tracking number for your shipment to ensure safe delivery.

 8. HOW DO I USE A COUPON CODE?

Lucky you! To use your coupon code, load your shopping cart and begin the check-out process. There will be a field to enter your code at the start of the process. Please note that only one promotion code can be entered per order on Taylorcosmetics.co. Codes cannot be used on orders already placed.

9. WHICH CREDIT CARDS ARE ACCEPTED ON THIS SITE?

We accept VISA, Mastercard, Discover, and American Express credit cards.

10. HOW DO I KNOW IF MY ORDER WAS PLACED?

Once you complete your order, a confirmation email will be sent to the email address associated with your account. Please note: If you’re paying with PayPal, it will be sent to the email address associated with your PayPal account which may be different. You may also review your order by clicking Track Order under the My Account tab at the top of the page.